Return Policy
We want customers to be satisfied with their purchases from KitVesta. Please review the following return conditions before requesting a return.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should be unused, in substantially the same condition in which it was received, and returned with its original packaging and accessories where applicable.
How to Request a Return
Before returning any item, contact:
Please provide:
- Your order number
- The item you wish to return
- The reason for the return
- Photographs if the item is damaged, defective, or incorrect
We will provide return instructions after reviewing your request.
Return Address
Authorized returns should be sent to:
KitVesta Return Warehouse
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States
Please do not send products back without contacting us first.
Return Shipping Costs
If the return is due to a change of mind, ordering the wrong product, or another reason not caused by an error on our part, the customer is responsible for return shipping costs.
If you receive an incorrect, damaged, or defective product due to our error, please contact us with supporting photographs. We will review the case and provide an appropriate solution.
Refunds
After an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items damaged through misuse or improper handling
- Items returned after the 30-day return period
- Items missing significant parts or accessories due to customer handling
- Items specifically identified as non-returnable where permitted by law
Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.
Contact
Email: service@kitvesta.com
Phone: +86 13148304558
KitVesta is operated by Kunming Paiza Trading Co., Ltd.