FAQ

What does KitVesta sell?

KitVesta focuses on practical gardening and outdoor products, including garden tools, watering accessories, irrigation equipment, plant care accessories, and other garden essentials.

How much does shipping cost?

Orders from $0.00 to $39.99 have a $12.99 shipping fee.

Orders of $39.99 or more receive free shipping.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

How long does delivery take?

Most orders are expected to arrive approximately 7–15 business days after shipment. Actual delivery times may vary depending on the destination and carrier.

Can I track my order?

Yes. When tracking information is available, it will be provided after your order has shipped.

Can I return a product?

Eligible products may be returned within 30 days of receiving the order.

Please contact us before returning any item.

Where do I send my return?

After receiving return authorization, eligible returns should be sent to:

KitVesta Return Warehouse
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States

Who pays for return shipping?

For returns caused by a change of mind or customer ordering error, the customer is generally responsible for return shipping.

If you received an incorrect, damaged, or defective item due to our error, contact us with photographs so we can review the issue.

How will I receive my refund?

Approved refunds are generally returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Can I change or cancel my order?

Contact us as soon as possible at service@kitvesta.com.

We will try to assist, but changes or cancellations cannot be guaranteed after an order has entered processing or shipment.

How can I contact KitVesta?

Email: service@kitvesta.com
Phone: +86 13148304558

KitVesta is operated by Kunming Paiza Trading Co., Ltd.